| Faigie.com Free Shipping Policy |
- Free shipping applies to retail orders ONLY. Wholesale orders will be assessed shipping charges at the time of delivery.
- Free shipping is given only on orders of $50 or more (excluding sales tax).
- Orders must be shipped within the Continental US (excludes Alaska & Hawaii).
- All orders marked as "Free shipping" will be sent via Ground Shipping.
- All return items that received "Free Shipping" will be charged a %15 restocking fee. Items returned for exchange will be charged for shipping when reshipped.
- Free shipping is only valid on one shipping address. Multiple address per order will be charged separately.
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| Faigie.com Customer Service |
| We take great pride in offering outstanding customer service. If you have any questions about any of our policies, please call us toll free at 866-FAIGIES (866-324-4437) or email CustomerService@Faigie.com. |
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| MONEY BACK GUARANTEE!!! |
| Faigie.com offers an unconditional 30 day money back guarantee. If you are unsatisfied with your purchase for any reason simply return for a full refund. |
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| Privacy Policy - Our Commitment to Privacy |
| Faigie.com values its customers and respects their privacy. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, contests and promotions. We do not sell or rent your personal information to third parties. |
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| This policy describes the personal information we collect about you, why we collect it, and how we use it. Our policy also describes the choices you can make about how we collect and use your information. If you have any questions about our privacy policy, you can always contact Faigie.com customer service in any of three ways: |
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- send us an email to mailto:customerservice@faigie.com
- call us at 1-866-FAIGIES (1-866-324-4437),
- write us at:
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Faigie.com Customer Service
10 Underwood Place
Clifton , NJ 07013 |
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| If our information practices change in the future, we will post an updated policy on our website. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. |
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| Privacy Policy FAQ's |
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| What kind of information does Faigie.com collect? |
| We collect information, such as name, e-mail and postal addresses, phone and credit card numbers from you when you visit our website or one of our stores, place an order online or by phone, make an in-store purchase, save your info with us online, or participate in a contest, promotion or survey. |
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| How does Faigie.com use my information? |
| When you place an order or make a purchase from Faigie.com, we use your personal information to process your order, send you e-mails to confirm your order or to contact you via phone, postal mail or e-mail if we have other questions regarding your order or purchase. |
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| When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, contests, and promotions. If you participate in a contest or promotion (online, over the phone or at one of our retail stores), we may use your personal information to send you e-mails or postal mail regarding our products, services, contests and promotions. |
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| Does Faigie.com share my information with third parties? |
| NO!!! |
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| How do I access my information? How do I change or delete my information? |
| You can review, change or delete certain personal information related to your use of our online sites (e.g., name and contact information). To access your information online, simply click "Your Account" at the bottom of any page, sign in when prompted to do so, and you'll be able to edit your personal information. You can also ask us to update your personal information, by calling us at 1-866-FAIGIES (1-866-324-4437), writing us at Faigie.com Customer Service, 10 Underwood Place , Clifton , NJ 07013 , or you may click here to e-mail Faigie.com customer service. Please be sure to include your e-mail address, full name and password. Please note that any requests to update your personal information may take up to ten days for your e-mail request and 6-8 weeks to process your postal mail request. |
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| How do I exercise my choices about receiving promotional communications? |
| We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by calling us at 1-866-FAIGIES (1-866-324-4437), writing us at Faigie.com Customer Service, 10 Underwood Place, Clifton, NJ 07013 or by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from us. If you ask us to remove your name and address from promotional lists, we will maintain your name in a "do not contact" file to ensure that we can honor your request. It may take up to 10 days to process your e-mail request, and 6-8 weeks to process your postal mail request, during which period you may continue to receive communications from Faigie.com. |
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| Please also note that when you purchase from us, we will continue to confirm your order by e-mail. In addition, we may also need to contact you via phone, e-mail or postal mail with other questions regarding your order. |
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| How does Faigie.com protect kids' privacy? |
| Faigie.com is concerned about the safety of children when they use the Internet and will never knowingly request personally identifiable information from anyone under the age of 13. |
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| Credit Card Safeguard |
| At Faigie.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience. We safeguard the integrity of our customers' credit card information. If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-866-FAIGIES (1-866-324-4437). Our Customer Service representatives are standing by from 9am to 6pm EST. They'll be happy to take your order right over the phone. |
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| Credit Card Safety |
| Protecting the safety of your credit card information is important to us. We use Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL is the gold standard in Internet encryption technology, which is a fancy way of saying that it's a highly sophisticated method of scrambling data as it travels from your computer to our website's servers. |
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| Bank or credit card company liability |
| Under the Fair Credit Billing Act, your bank or credit card company cannot hold you liable for more than $50 of unauthorized or fraudulent charges on a credit card. Your liability for unauthorized use of a debit card may be higher, but most debit card issuers voluntarily apply the $50 limit to their cards as well. |
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| Your credit card information is secure ? |
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
Some browser versions and some firewalls don't permit communication through secure servers like the ones we use to process orders at Faigie.com. If for any reason you cannot access the secure server, please feel free to place your order with us by phone at 1-866-FAIGIES (1-866-324-4437). Our Customer Service representatives will be happy to assist you. |
